Regulatory

compliance statement relating to the
provision of services regulations 2009

Name of firm             
Springfields Advisory LLP

Legal form
Limited Liability Partnership registered in England and Wales

Address and registered office
38 De Montfort Street, Leicester LE1 7GS (T: 0116 299 4745)

Email

Companies House registration
OC404694

VAT Number
GB 776 6488 64

Regulatory bodies
Situl Devji Raithatha (IP No 8927) is licensed in the United Kingdom to act as Insolvency Practitioners by the Insolvency Practitioners Association and is bound by the Insolvency Code of Ethics.

Professional indemnity
In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurers are Travelers Insurance Company Limited of 61-63 London Road, Redhill, Surrey RH1 1NA and Omnyy LLP  of The St Botolph Building, 138 Houndsditch, London, EC3A 7AG. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada, and excluded any action for a claim brought in any court in the United States of America or Canada.

Complaints
We always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to our complaints officer Mr Situl Raithatha, 38 De Montfort Street, Leicester LE1 7GS. This will formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.  

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. You can make a complaint to the Insolvency Service by either:

• writing to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; or
• you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner ; or 
• you may phone 0300 678 0015 - calls are charged at up to 9p per minute from a land line, or for mobiles, between 8p and 40p per minute if you're calling from the UK.

Other matters
Other matters addressed by the Provision of Services Regulations 2009 are dealt with in the engagement letter agreed between the firm and its clients.

Unless specifically provided to the contrary in the letter of engagement, the Courts of England & Wales shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.


Data Protection
The firm and its Insolvency Practitioners are registered with the Information Commissioner’s Office; details about the registrations can be viewed under registration numbers ZA173939 and Z5614187.

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